• What is Delivery Hub?

Delivery Hub is your trusted partner for sending luggage and packages safely across countries. We make shipping easy, reliable, and convenient so your items reach their destination on time.

• Do you send luggage both from India to USA and USA to India?

Yes! We offer hassle-free shipping in both directions, making it simple whether you’re sending items from India to the USA or the other way around.

• From which cities in India do you pick up?

We pick up from major cities across India. When you book, our system will show whether your city is covered, and our team will guide you if it isn’t.

• To which places in the USA do you deliver?

We deliver to most major cities and towns in the USA. For specific locations, you can check while booking or contact our customer care for confirmation.

• Is your service door-to-door?

Absolutely! We pick up from your doorstep and deliver right to the receiver’s address for a completely stress-free experience.

• Do you deliver with your own team or use partner companies?

We use a mix of both. Our trusted in-house team handles many deliveries, and for wider coverage, we collaborate with reliable partner companies to ensure safe and timely delivery.

• Do you have fast and normal delivery options?

Yes! You can choose between fast delivery for urgent shipments and normal delivery for standard timing at a more economical rate.

• On which days do you work?

Our operations run all week, including weekdays and weekends. Specific pickup days depend on your city and location, which you can see while booking.

• What are your customer care timings?

Our friendly customer care team is available from 9 AM to 9 PM every day to answer your queries and assist with bookings.

• Do you have a mobile app or only website/WhatsApp booking?

Currently, you can book through our website or WhatsApp. Our team is always reachable on both platforms for a smooth experience.

• How can I book a shipment with you?

Booking is easy! Just visit our website or message us on WhatsApp, provide your details, select a pickup date, and we’ll handle the rest.

• Can you pick up my luggage on the same day?

We try our best! Same-day pickups depend on your location and the time of booking. Our team will confirm availability when you schedule.

• Can I choose a pickup time slot?

Yes! You can select a convenient time slot while booking so that our team arrives when it’s easiest for you.

• Do you pick up from hostels or PGs?

Of course! We can pick up from hostels, PGs, apartments, or homes—just let us know the details during booking.

• Do you pick up from airports also?

Yes, we can arrange airport pickups, but please provide all necessary flight details so we can coordinate smoothly.

• Can someone else give you my luggage at pickup?

Yes, a family member or friend can hand over your luggage. Make sure they have your booking details and ID if needed.

• How should I prepare my bag before pickup?

Pack your items securely in a suitcase or box. Fragile items should be wrapped carefully, and liquids should be sealed to avoid leaks. Our team can guide you if needed.

• Will you check and weigh my bag at pickup?

Yes, our team will check your bag for weight, size, and proper packing to ensure it meets shipping requirements.

• Do you bring packing material when you come?

Yes, we can provide boxes, tape, and other packing materials if you need them at pickup.

• Can I drop my luggage at your office instead of pickup?

Absolutely! You’re welcome to drop off your shipment at our office if that’s more convenient for you.

• How can I change or reschedule my pickup time?

You can reschedule easily by contacting our customer care with your booking details. We’ll find a new time slot that works for you.

• What happens if I miss my pickup?

No worries! Just inform us as soon as possible, and we’ll arrange another pickup at the earliest convenient time.

• What type of bags or boxes are allowed?

We accept suitcases, duffle bags, standard cardboard boxes, and similar containers that are sturdy enough for safe transport.

• Do you provide boxes and tape?

Yes! We can provide packing boxes, tape, and other materials to help you pack your items securely.

• How should I pack fragile items like glass?

Wrap fragile items individually with bubble wrap or cloth, place them in a sturdy box, and fill empty spaces with cushioning material.

• How should I pack a TV?

Keep it in its original box if possible, or use a strong box with bubble wrap and padding around all edges. Label it as fragile.

• How should I pack a laptop?

Use a laptop sleeve or wrap it in soft material, place it in a sturdy box, and add cushioning to avoid movement during transit.

• Can you wrap my boxes in plastic or shrink wrap?

Yes, we offer optional plastic or shrink wrap to protect your items from dust and moisture.

• Do you seal boxes at pickup?

Yes, our team can seal boxes securely to ensure they remain safe throughout transit.

• Do I need to put labels on my bags?

We recommend labeling bags with your name and contact details. Our team will also attach shipping labels for proper tracking.

• Will you repack if my packing is not good?

Yes! If we notice that packing may not be secure, we’ll help you repack to ensure safety during shipping.

• Can I send a suitcase without putting it inside a box?

Yes, suitcases can be sent as they are, provided they are sturdy and properly closed.

• What is the maximum weight allowed per bag?

The maximum weight is typically 30 kg per bag. For heavier items, please check with our team.

• What is the maximum size allowed per bag?

Bags should be within standard luggage dimensions. Oversized items may require special arrangements.

• How do you calculate weight and size charges?

Charges are based on the actual weight or volumetric weight of your bag—whichever is higher. Our booking system calculates this automatically.

• Do you charge extra for very big items?

Yes, oversized or heavy items may incur additional charges, which will be clearly shown while booking.

• Is there a minimum charge even for light bags?

Yes, we have a minimum charge to cover basic handling and shipping costs.

• Do you give student discounts?

Yes, students can avail special discounts. Just provide valid student ID while booking.

• Do you give discount if I send many bags together?

Absolutely! Bulk shipments may qualify for additional discounts.

• Is shipping from USA to India costlier than India to USA?

Slightly, because international shipping costs vary by direction. We always provide transparent pricing before booking.

• Do you charge extra for remote delivery areas?

Some remote areas may have additional charges due to logistics. Our team will inform you upfront.

• How can I quickly check my shipping cost?

Use our online calculator on the website or WhatsApp us with your details for instant quotes.

• How can I pay for my shipment?

You can pay via online transfer, card payments, or other supported digital options.

• Can I pay in rupees or dollars?

Yes! Payments are accepted in both INR and USD depending on your location.

• Can I pay cash on delivery?

Cash on delivery is not available, but we have convenient online payment options.

• Can sender and receiver share the payment?

Yes, we can split payment if needed—just mention it while booking.

• Will I get a proper GST invoice?

Absolutely! You will receive a valid GST invoice for every shipment.

• Do you charge fuel or security fees extra?

No hidden charges. Any applicable fees are included in the quote you receive before booking.

• Do you charge waiting charges during pickup?

We allow a reasonable waiting time. Extended waiting may incur small charges, which we communicate upfront.

• If I cancel, will I get my money back?

Yes, we have a clear cancellation and refund policy. Refunds are processed promptly according to terms.

• What things are not allowed to send?

We do not accept hazardous, flammable, illegal, or restricted items as per international shipping regulations.